Events


Creating Confident Managers Through Effective Conversations

Creating Confident Managers Through Effective Conversations

Cost:

See below

Location:

Dublin Airport

Start Date:

05 October 2011

End Date:

05 October 2011
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Full Day

This event has been designed to provide managers with a detailed overview of how to conduct effective workplace conversations. Special reference will be made to the principles of effective communication at work, how to manage conflict, the use of mediation and negotiating at work.

Description

Why attend this event?

Confrontation and conflict at work can cause stress for managers and employees and can damage working relationships and may ultimately result in litigation. It can result in financial and opportunity costs for your organisation. The ability to negotiate the best terms and conditions for your organisation, be it with employees, customers or suppliers is essential to survive and thrive in the current climate.

The objective of this event is to equip you with the necessary skills to handle potentially difficult conversations at work effectively, to resolve conflict at work and to negotiate successfully with customers, suppliers or employees.

What are the learning outcomes?

By the end of the workshop you will be able to:

  • Confront difficult issues with team members / colleagues in a calm and professional manner that gets results
  • Mediate a solution to a problem between two people at work
  • Understand and be able to apply the principles of skilled negotiation to your interactions with customers, suppliers or employees

Course overview/outline programme

This is a practical workshop; theories of effective communication, conflict management, mediation and negotiation will be taught through the medium of tutor -led case studies, group discussion and role play.

Key themes for case work and discussion will include:

  • Tackling absenteeism
  • Having the ‘poor performance’ discussion
  • Negotiating with employees, customers and suppliers
  • Mediating conflict between colleagues where a personality clash / work style clash has developed

To ensure that you get the most out of the workshop, you will be invited to submit a question / scenario that is relevant to you and your organisation, in advance of the event. The workshop tutor will then ensure that the structure of the workshop targets the common conflict management ‘problems’ based on the input received from participants in advance of the course.

Programme

Session/Time Topic
9.30

1)   The principles of effective communication at work

By the end of this session you will be able to:-

  • Identify the best uses of the main methods of communication at work (technology, meetings, one-to-one etc) depending on the conversation to be held
  • Interpret body language and use it as a tool to help you to communicate positively
  • Apply active listening skills to conversations / meetings at work
  • Use effective questioning skills in your conversations / meetings at work
  • Apply a tried and tested model, using a case study as a basis for discussion, to make sure your conversations with colleagues are constructive and helpful (case entitled ‘the Probationary review’)

 
11.00 Break
11.30

2)   Managing Conflict

By the end of this session you will be able to:-

  • Understand the key principles of how to manage confrontations at work
  • Analyse your own management / workplace communication style (authoritarian / consultative, open / closed, objective/ empathetic etc)
  • Adjust your communication style to suit particular workplace conversations so as to reduce, and constructively manage conflict that can arise during difficult discussions
  • Apply the theory learned using role play ‘tackling timekeeping and absenteeism’

 
12.45-1.30 Lunch
1.30

3)   The principles of mediation at work

By the end of this session you will be able to:

  • Identify when and how to use mediation as an effective workplace conversation technique
  • Understand the main steps in the mediation process
  • Apply the theory learned to a practical role play involving an argument between 2 colleagues

 
2.45 Break
3.15

(4) Negotiating skills at work

By the end of this session you will be able to:

  • Identify when and how to apply negotiation skills as an effective workplace conversation technique
  • Identify the key steps in the negotiation process, from planning and preparation through to the discussions / meetings themselves, to the final agreement being reached and documented
  • Apply the theory learned to a practical role play ‘Pay Deal to be agreed’

 
4.30 Summary and Action Plans

 

Who should attend?

The workshop is aimed at anyone in a leadership or key communications / negotiation role in an organisation.

Duration ~ Date ~ Location

Full Day Workshop: 9.30am-4.30pm

Wednesday 5th October 2011

Radisson Hotel, Dublin Airport

Cost

  • Standard Rate: €395
  • Charity/SME Rate: €295

All organisations with fewer than 50 employees or registered charities (registered at the time of booking) qualify for the Charity Rate. The number of employees includes all branches, subsidiary/parent companies, boards, trusts and federated organisations.

Save €30 if you book and pay online.

Book & Pay Online: Each event page has a link to the booking form at the top. Just fill in the form and click 'Continue'. You can pay by credit card and your details will be sent to us. Confirmation of your booking will be sent to you by email.

Reserve Online: Alternatively, if you require an invoice before paying you can reserve a place online. Reserve your place online.

For all multiple credit card bookings please call our admin team on 01 401 3874

Facilitator

Michelle Halloran ~ Adviser, Trainer and Lecturer

 

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