Events


Internal Mediation - Resolving Workplace Disputes (2 Day Course)

Internal Mediation - Resolving Workplace Disputes (2 Day Course)

Cost:

See below

Location:

Dublin

Start Date:

22 September 2011

End Date:

22 September 2011
Email Reminder
Book this event online
Book this event online

Event Email Reminder

Full Day

To register your interest in attending this event, please email Vanessa@legal-island.com with the course title and your contact details. We'll put you on a reserve list in case a place becomes available. If it doesn't, you'll be contacted first when we next run this event.

Description

Unresolved conflict at work can severely disrupt communication, performance and employee job satisfaction. It can also be expensive in terms of productivity and legal fees. Many organisations are now turning to workplace mediation as a pragmatic approach to dealing with conflict and as an alternative to going down the route of a grievance procedure. Mediation provides an opportunity for those experiencing conflict at work to identify the issues, explore options and reach a workable outcome through a clearly agreed set of actions. This mediation conference is recognised by The Mediators' Institute of Ireland.

Why attend this event?
This highly participative mediation conference will teach you:  

  • The step-by-step mediation process.  
  • How to remain impartial during mediation.  
  • How to overcome resistance to mediation.  
  • How to use mediation constructively and effectively to help resolve conflict at work at an early stage.

Mediation Conference benefits
By the end of the Mediation in the Workplace course you will be able to:

  • Demonstrate and apply the skills necessary to successfully mediate many workplace disputes.
  • Assess when mediation is appropriate.  
  • Evaluate the strategies people use in conflict situations.  
  • Identify how emotions can be sensitively handled to gain a successful resolution.  
  • Keep appropriate written records of the mediation process.  
  • Review what can work towards preventing a successful mediation.  
  • Advise your organisation on the setting up of a mediation scheme.

A CD will be issued on the first day of this course, which should be watched before attending the second day. The CD contains 20 hours of e-learning on Mediation and provides knowledge and information on the mediation process, how it works, understanding conflict and where Mediation as a  process can facilitate early resolution of conflict.  The CD has a focus on workplace conflict but is very helpful in gaining an understanding of Mediation across a range of conflicts and issues.

Programme

Mediation Conference Day 1

 
9.30am Introductions and Expectations
9:50am Role Play - Car Parking Dispute Exercise
10:10am

The Conflict Cycle and Conflict Management Styles 

  • Defining conflict.
  • Causes of conflict and conflict triggers.  
  • Perceptions and emotions in conflict.

 
11:00am Refreshments
11:20am

The Conflict Cycle and Conflict Management Styles  

  • Avoiding/engaging in conflict.  
  • Introduction to managing behaviours in conflict - transactional analysis.

 
1:00pm Lunch
1:45pm

Mediation - Introducing the Concept and Process  

  • Holiday exercise.  
  • What is mediation and the mediation process.  
  • Role of the mediator and impartiality.  
  • When to mediate.

 
3:00pm

Mediation Techniques  

  • Techniques you might use.  
  • Listening with empathy - debate exercise (using summarising and paraphrasing skills).  
  • Listening skills - introduction to Listening Skills Assessment.

 
4:00pm

Applying Mediation Skills

  • Exercise 1 - 15 minutes role play and plenary feedback.

 

 

Mediation Conference Day 2

 
9:30am

Stages in Mediation  

Stage 1 - Preparation and ground rules.  

Stage 2 - Pre-meetings and coaching parties to engage in the
process.
10:20am Video - Mediation in Action
11:00am Refreshments
11:20am

Stages in Mediation - Storytelling  

  • Discussion on video.  
  • Stage 3 Story telling.  
  • Understanding emotions.  
  • The Johari window.  
  • Exercises in reframing, mutualising and normalising to help the parties to understand the conflict and work towards resolution.

 
12:20pm Role Play - Mediation Session from Opening to Storytelling
1:00pm Lunch
1:45pm

Stages In Mediation - Problem Solving and Agreement  

  • Brain storming, hypothesising.  
  • Reality testing.
  • Note taking, documentation and confidentiality regarding agreements.
  • Role play to exercise skills.

 
3:15pm

Introducing an Internal Mediation Programme  

  • Understanding the issues.  
  • Policy and procedure.  
  • Dealing with agreements.

 
4:15pm Wrap Up and Review of Workshop
4:30pm Close

 

Delivered by a highly experienced workplace mediator who is an advanced practitioner this event is restricted to just 15 places. You are advised to book early to be sure of a place.

Who is it for?
Certified by the Mediators' Institute of Ireland this Mediation in the Workplace course is suitable for all HR and Line Managers wishing to develop their workplace mediation skills and understand the workplace mediation process in more detail.

Duration ~ Date ~ Location


Two Day Conference: 9.30am-4.30pm

Thursday 22nd September, Croke Park, Dublin

Thursday 13th October, Fitzpatrick Castle Hotel, Dublin

Cost

Standard Rate: €550

Standard Early Bird Rate: €475 (if booked before Friday 19th August 2011)

Save an additional €30 if you book and pay online.

Book & Pay Online: Each event page has a link to the booking form at the top. Just fill in the form and click 'Continue'. You can pay by credit card and your details will be sent to us. Confirmation of your booking will be sent to you by email.

Reserve Online & Pay by Invoice: Alternatively, if you require an invoice before paying you can reserve a place online. Reserve your place online.

For all multiple credit card bookings please call our admin team on 01 401 3874

Facilitator

Gerry Rooney - Consulting Director - HR, Baker Tilly Ryan Glennon

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