Employment Law Seminars - All Events
Events
Internal Mediation - Resolving Workplace Disputes (2 Day Course)
Cost: | See Below |
Location: | Dublin City Centre |
Start Date: | 26 April 2012 |
End Date: | 16 May 2012 |
Event Email Reminder
Full Day
Unresolved conflict at work can severely disrupt communication, performance and employee job satisfaction. It can also be expensive in terms of productivity and legal fees. Many organisations are now turning to workplace mediation as a pragmatic approach to dealing with conflict and as an alternative to going down the route of a grievance procedure. Mediation provides an opportunity for those experiencing conflict at work to identify the issues, explore options and reach a workable outcome through a clearly agreed set of actions.
Description
Why attend this event?
This highly participative course will teach you:
- The step-by-step mediation process.
- How to remain impartial during mediation.
- How to overcome resistance to mediation.
- How to use mediation constructively and effectively to help resolve conflict at work at an early stage.
Course benefits
By the end of the Mediation in the Workplace course you will be able to:
- Demonstrate and apply the skills necessary to successfully mediate many workplace disputes.
- Assess when mediation is appropriate.
- Evaluate the strategies people use in conflict situations.
- Identify how emotions can be sensitively handled to gain a successful resolution.
- Keep appropriate written records of the mediation process.
- Review what can work towards preventing a successful mediation.
- Advise your organisation on the setting up of a mediation scheme.
Note: A CD will be issued on the first day of this course, which should be watched before attending the second day. The CD contains 20 hours of e-learning on Mediation and provides knowledge and information on the mediation process, how it works, understanding conflict and where Mediation as a process can facilitate early resolution of conflict. The CD has a focus on workplace conflict but is very helpful in gaining an understanding of Mediation across a range of conflicts and issues.
Programme
Day 1
| 9.30am | Introductions and Expectations |
|---|---|
| 9:50am | Role Play - Car Parking Dispute Exercise |
| 10:10am | The Conflict Cycle and Conflict Management Styles Defining conflict. Causes of conflict and conflict triggers. Perceptions and emotions in conflict. |
| 11:00am | Coffee |
| 11:20am | The Conflict Cycle and Conflict Management Styles Avoiding/engaging in conflict. Introduction to managing behaviours in conflict - transactional analysis. |
| 1:00pm | Lunch |
| 1:45pm | Mediation - Introducing the Concept and Process Holiday exercise. What is mediation and the mediation process. Role of the mediator and impartiality. When to mediate. |
| 3:00pm | Mediation Techniques Techniques you might use. Listening with empathy - debate exercise (using summarising and paraphrasing skills). Listening skills - introduction to Listening Skills Assessment. |
| 4:00pm | Applying Mediation Skills Exercise 1 - 15 minutes role play and plenary feedback. |
Day 2
| 9:30am | Stages in Mediation Stage 1 - Preparation and ground rules. Stage 2 - Pre-meetings and coaching parties to engage in the process. |
| 10:20am | Video - Mediation in Action |
| 11:00am | Coffee Break |
| 11:20am | Stages in Mediation - Storytelling Discussion on video. Stage 3 Story telling. Understanding emotions. The Johari window. Exercises in reframing, mutualising and normalising to help the parties to understand the conflict and work towards resolution. |
| 12:20pm | Role Play - Mediation Session from Opening to Storytelling |
| 1:00pm | Lunch |
| 1:45pm | Stages In Mediation - Problem Solving and Agreement Brain storming, hypothesising. Reality testing. Note taking, documentation and confidentiality regarding agreements. Role play to exercise skills. |
| 3:15pm | Introducing an Internal Mediation Programme Understanding the issues. Policy and procedure. Dealing with agreements. |
| 4:15pm | Wrap Up and Review of Workshop |
| 4:30pm | Close |
Delivered by a highly experienced workplace mediator who is an advanced practitioner this event is restricted to just 15 places. You are advised to book early to be sure of a place.
Who is it for?
This Mediation in the Workplace course is suitable for all HR and Line Managers wishing to develop their workplace mediation skills and understand the workplace mediation process in more detail.
Duration ~ Date ~ Location
Two Day Conference: 9.30am-4.30pm
Day One: Thursday 26th April 2012 ~ Radisson Blu Royal Hotel, Dublin
Day Two: Wednesday 16th May 2012 ~ Radisson Blu Hotel, Dublin Airport
Cost
Standard Rate: €550
Early Bird Rate: €495 (if booked before Friday 16th March 2012)
Save an additional €20 if you book and pay online.
How to Book
Book & Pay Online: Each event page has a link to the booking form at the top. Just fill in the form and click 'Continue'. You can pay by credit card and your details will be sent to us. Confirmation of your booking will be sent to you by email.
Reserve Online & Pay by Invoice: Alternatively, if you require an invoice before paying you can reserve a place online.
For all multiple credit card bookings please telephone Legal-Island on 01 401 3874
Facilitator
Gerry Rooney - Baker Tilly Ryan Glennon
Gerry Rooney MSc HRD; NUIM Certificate in Training and Continuing Education; Member CIPD; Practitioner Member of the MII; Member IITD; Member Association for Conflict Resolution. Gerry is an experienced and qualified Advanced Practitioner Mediator, a Certified Mediator with the MII where he is also a member of the MII Council. Gerry is also an experienced investigator in allegations of bullying, harassment and sexual harassment and is a member of the Equality Authority's National Panel of Equality Auditors.
