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Full Day

With a new Bill about to introduce important new changes, mediation is likely to have a greater impact in Ireland than ever before. The fact is, however, that only a few organizations actively use it as a means of resolving workplace conflict. Instead, they continue to use standard grievance or dignity at work procedures which often lead to protracted hearings and a huge drain on time and resources as well as cause lasting damage to some workplace relations.

Description

The purpose of this full day seminar is to demonstrate how many instances of workplace conflict can be resolved by mediation rather than by resorting to conventional grievance and dignity at work procedures.

It will show how workplace conflict can be resolved at a very early stage by better trained managers and by directing the residue of disputes towards a constructive mediation process. Delegates will be introduced to a new style "Resolution Procedure" which encourages disputes to be directed towards a mediation process in preference to a grievance procedure and advised how to implement this into internal policies and procedures. Afternoon sessions will consist of carefully crafted exercises designed to illustrate the types of workplace disputes that are best resolved through a mediation process and those that are not.

Why attend this event?
This seminar will pass on the learning from organisations at the forefront of conflict resolution that are now resolving a large amount of workplace disputes quickly and cost effectively by diverting them away from conventional dispute resolution procedures. It will show you how to introduce mediation into internal policies and give you the confidence to know which types of dispute are suited to mediation.

Learning outcomes
After attending this workshop the intention is that you will:

• Understand the important role managers play in early stage conflict resolution.
• Have a better idea of the type of training front line managers need to help resolve conflict.
• Understand better the value of mediation as a means of resolving workplace conflict.
• Understand exactly how mediation works - watch a mediation process from start of conflict to resolution.
• Understand how to draft internal policies that emphasise mediation and direct employees towards it.
• Gain a better understanding of the types of cases that are suitable for mediation and the type of disputes that should still be handled through grievance, disciplinary or dignity at work procedures.

Benefits of Mediation
Organisations using mediation as a workplace conflict resolution point to the following benefits :

• It is a constructive process.
• It encourages employees to take ownership of a workplace dispute and the means to resolve it.
• It is speedy and can introduce considerable cost savings.
• It is a confidential process which can bind employees not to discuss the outcome or related issues in the workplace. This can often be the single most important factor in helping to turnaround quickly office morale which has been affected by a workplace dispute.

Who should attend this event?
This seminar is intended for those in HR and managers who want to use mediation as a means of resolving some workplace disputes and conflict.

Duration ~ Date ~ Location
Full Day Event: 9.30am - 4.30pm
Wednesday 13^th June 2012
Radisson Blu Hotel, Dublin Airport

Cost
Standard Rate: €295

Save €20 if you book and pay online.

How to Book
Book & Pay Online: Each event page has a link to the booking form at the top. Just fill in the form and click 'Continue'. You can pay by credit card and your details will be sent to us. Confirmation of your booking will be sent to you by email.

Reserve Online & Pay by Invoice: Alternatively, if you require an invoice before paying you can reserve a place online.

For all multiple credit card bookings please telephone Legal-Island on 01 401 3874

Seminar Facilitators
Barry Phillips - Former Employment Lawyer at Northside Community Law Centre, Dublin
Michele Groves - Mediator, Conflict Coach and Workplace Investigator, Charis Consultancy Services