This case involved a cross appeal by the respondent and complainant concerning the Adjudication Officer's decision and the level of compensation awarded. The complainant had complained that the volume of work she was expected to undertake, including recording her activities and engagement with customers, was in excess of the 48 hour weekly statutory maximum set out in statute. She submitted copies of emails sent to and received from her employers before her normal start time and after her normal finish time on numerous occasions. The complainant alleged that she had worked close to 60 hours per week in order to complete her work.

The respondent submitted that the volume of work undertaken by the complainant was in line with