A Customer v An Airline [2020]

Posted In: Case Law
  • Decision Number
    ADJ-00021710
  • Legal Body
    Workplace Adjudicator Service
  • Type of Claim / Jurisdiction
    Discrimination and Equality
Issues covered: Equal Status Act; Less favourable treatment; Disability; Failure to provide reasonable accommodation

The Complainant claimed that he was discriminated against on the disability ground in relation to a service provided by the Respondent. The Respondent refused to allow the Complainant to fly business class to Washington in January 2019. The Complainant is claiming that the Respondent failed to provide him with reasonable accommodation pursuant to the Equal Status Act 2000. The Complainant suffers from multiple sclerosis and uses a special harness when flying because he cannot sit upright independently in an aircraft seat without support.

On the 18th of January 2019, the Complainant said his wife received a telephone call and an email advising him that he could not travel in business class

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This article is correct at 02/09/2020
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