Customer Service Administrator v A Training Company [2023]

Posted In: Case Law
  • Decision Number
  • Legal Body
    Workplace Relations Commission (WRC)
  • Type of Claim / Jurisdiction
    Dismissal, Probation
Issues covered: industrial relations; dismissal; training; cultural fit


The Worker was dismissed by the Employer after four months of employment and while on probation. The Worker alleged that she was stressed, untrained, and unsupported in her role, and that no concerns regarding her work were brought to her attention by the Employer prior to her dismissal. The Worker attempted to request additional training from her line manager on several occasions but these requests were not acted upon in any way. On the day of dismissal, the Worker was told by her line manager to return to her work station from the stationery room, as it was “not her allotted printing time” and that she needed to be present to answer the telephone. The Worker broke down and

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This article is correct at 07/09/2023

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Paul D Maier BL

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