Customer Service Agent v Online Sales Company [2024]

  • Decision Number
  • Legal Body
    Workplace Relations Commission (WRC)
  • Type of Claim / Jurisdiction
    Discrimination and Equality
Issues covered: Employment equality – Discrimination – Disability – Mental health – Reasonable Accommodation


The Complainant was employed by the Respondent as a Customer Service Agent and had been for a period of five years prior to her complaint. She began to suffer from anxiety in 2021 and 2022 and had a high level of absence from work, with one particularly extended period from late November 2021 until 25 January 2022. The Complainant asked the Respondent for a shorter working week and alternative working hours to assist her in a transition back to work.

The Respondent, in its defence, stated that the Complainant had received a verbal warning on three prior occasions for absences for unrelated reasons. The Respondent also said the distress the Complainant was experiencing was in

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This article is correct at 29/02/2024

The information in this article is provided as part of Legal-Island's Employment Law Hub. We regret we are not able to respond to requests for specific legal or HR queries and recommend that professional advice is obtained before relying on information supplied anywhere within this article.

Paul D Maier BL

The main content of this article was provided by Paul D Maier BL.

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