Complaints from Agency Workers – How Do I Handle It?

Posted in : How Do I Handle It ROI on 18 May 2021
David McCarroll
Issues covered: Contracts of Employment; Agency Workers; Discipline and Grievance; Health and Safety

I work within a manufacturing environment where there is a mix of majority direct hires and some agency workers. I now have a complaint between a direct hire and an agency worker to address. Obviously, the agency worker is not actually our employee, so How do I handle It?

There are a range of legislative provisions which ascribe certain duties of care and obligations around agency workers, who are in an unusual position in that they are employed by the agency provider but supervised, controlled and directed by the hirer.

Of course, the approach taken will very much depend on the nature of the issue between the direct employee and the agency worker.

So, for health and safety issues, there

Already a subscriber?

Click here to login and access the full article.

Don't miss out, register today!

Are you fully aware of the benefits of Legal-Island's Irish Employment Law Hub? We help thousands of people like you understand how the latest changes in Irish employment law impact your business through a mix of case law analysis and in-depth articles. All delivered right to your inbox.

We help you to understand the ramifications of each important case from Ireland and Europe.

We help you ensure that your organisation's policies and procedures are fully compliant with Irish law.

You will receive regular updates on Irish employment law including case law reviews, legislative changes, topical updates as well as answers to your burning questions through our Q&A feature.

You will have 24/7 access to the Employment Law Hub so you can research case law and HR issues when you need to.

Already a subscriber, now or Register

This article is correct at 18/05/2021

The information in this article is provided as part of Legal-Island's Employment Law Hub. We regret we are not able to respond to requests for specific legal or HR queries and recommend that professional advice is obtained before relying on information supplied anywhere within this article.

David McCarroll

The main content of this article was provided by David McCarroll. Contact telephone number is +0353 (0)91 895333 or email

View all articles by David McCarroll