Complaints from Agency Workers – How Do I Handle It?

I work within a manufacturing environment where there is a mix of majority direct hires and some agency workers. I now have a complaint between a direct hire and an agency worker to address. Obviously, the agency worker is not actually our employee, so How do I handle It?

There are a range of legislative provisions which ascribe certain duties of care and obligations around agency workers, who are in an unusual position in that they are employed by the agency provider but supervised, controlled and directed by the hirer.

Of course, the approach taken will very much depend on the nature of the issue between the direct employee and the agency worker.

So, for health and safety issues, there