How To: Have a Difficult Conversation at Work

Posted in : How To... with Dr. Gerry McMahon on 17 December 2019
Dr. Gerry McMahon
Productive Personnel Ltd
Issues covered:

Difficult conversations are those exchanges that you don’t want to have. They normally entail the potential for conflicting views, damaged relationships and uncertain outcomes. And all this is alongside a corrosive anxiety over what and how to make your points.

Like people, these conversations come in all shapes and sizes. Unless considered and conducted carefully, the outcome can take a variety of unexpected and unwelcome forms. But as the actress Gwyneth Paltrow correctly points out: ‘you’re not learning anything unless you’re having difficult conversations’!

To get the best outcome from these tricky exchanges, you need to manage your emotions and information in a sensitive and

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This article is correct at 17/12/2019

The information in this article is provided as part of Legal-Island's Employment Law Hub. We regret we are not able to respond to requests for specific legal or HR queries and recommend that professional advice is obtained before relying on information supplied anywhere within this article.

Dr. Gerry McMahon
Productive Personnel Ltd

The main content of this article was provided by Dr. Gerry McMahon. Contact telephone number is +353 1 490 7490 or email

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