How To: Develop Effective Empathy for Sensitive Scenarios at Work

Posted in : How To... with Dr. Gerry McMahon on 10 February 2022
Dr. Gerry McMahon
Productive Personnel Ltd
Issues covered: Empathy; Sensitive Conversations; HR Articles


It’s now well established that as a component of emotional intelligence, empathy can play a crucial role at work. Empathy, which is the capacity to really ‘connect’ with others, is critical to our working lives. It enables more effective communication and is positively related to job performance, whilst managers who practice empathetic leadership with their employees are not only more appreciated by them but are also considered better performers by their own managers.

To be empathetic requires the individual to take time to step back from their own agenda and pressures to explore and acknowledge the emotions that another person is feeling. It’s at the heart of relationship

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This article is correct at 10/02/2022

The information in this article is provided as part of Legal-Island's Employment Law Hub. We regret we are not able to respond to requests for specific legal or HR queries and recommend that professional advice is obtained before relying on information supplied anywhere within this article.

Dr. Gerry McMahon
Productive Personnel Ltd

The main content of this article was provided by Dr. Gerry McMahon. Contact telephone number is +353 1 490 7490 or email

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