How To: Manage Workplace Conflict

When it comes to ‘conflict’, the bad news is that: ‘an eye for an eye will only make the whole world blind’, so, huge efforts are made by many to sidestep, resolve and eliminate conflict, whether it be in the home, the workplace, the Ukraine or elsewhere.  Despite these efforts, ‘conflict’ remains – and will continue to be - an ongoing feature of human interactions. For example, the latest available Workplace Relations Commission Annual Report for 2000 records that 19,000 specific and separate complaints were received during the year. And we can be sure that this is only a small fraction of the number of actual conflicts at work in this period.

The problem with conflict at work is that