Jumping To Conclusions – Look Before You LeapPosted in : HR Updates ROI on 17 July 2014
Mary Rafferty writes:
Imagine this situation: you are walking down the corridor at work and a colleague is coming the other way. You say ‘hi’ in a bright and friendly tone and this person barely looks at you, has a cross look on their face and hardly greets you. What assumptions would you make about why the person acts like this? Would you immediately think ‘what a rude and unfriendly person who is very arrogant’? If so, you have just made what is known as a Fundamental Attribution Error, one of the psychological theories that might explain how a conflict situation might get started or escalates.
Attribution theory tells us that people make inferences about others behaviours based on 2
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This article is correct at 07/10/2015
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