Jumping To Conclusions – Look Before You Leap

Posted in : HR Updates ROI on 17 July 2014
Mary Rafferty
Consensus Mediation
Issues covered:

Mary Rafferty writes:

Imagine this situation: you are walking down the corridor at work and a colleague is coming the other way. You say ‘hi’ in a bright and friendly tone and this person barely looks at you, has a cross look on their face and hardly greets you. What assumptions would you make about why the person acts like this? Would you immediately think ‘what a rude and unfriendly person who is very arrogant’? If so, you have just made what is known as a Fundamental Attribution Error, one of the psychological theories that might explain how a conflict situation might get started or escalates.

Attribution theory tells us that people make inferences about others behaviours based on 2

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This article is correct at 07/10/2015

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Mary Rafferty
Consensus Mediation

The main content of this article was provided by Mary Rafferty. Contact telephone number is +00 (353) 71 9651966 or +00 (353) 86 8252423 or email mary@consensusmediation.ie

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