I am responsible for the majority of Policies & Procedures within the HR sector and am currently updating the policy on telephone and mobile phone use. After the installation of a new telephone system our company is recording all external telephone calls (incoming and outgoing). Am I correct that I ought to mention that in the policy?Posted in : First Tuesday Q&A ROI on 5 October 2010
From a general employment perspective, employers are entitled to monitor the use of telephones and other technology, subject to certain limitations. More specifically, the employer may monitor as long as the employee is aware that such monitoring may take place, the employer applies the monitoring consistently in regard to all employees, and the monitoring is proportionate (i.e., obtaining no more information than is necessary to achieve the purpose of the monitoring). Therefore, the recording of external calls should be addressed in the employees’ handbook or in the relevant Company policy.
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