We have a grievance procedure which is for all complaints. Do we need a separate complaints policy?Posted in : First Tuesday Q&A ROI on 5 January 2011 There is no statutory requirement to have in place a separate grievance procedure and complaints procedure for employment related matters. If a grievance procedure is already in place then this should suffice. Employers should ensure that it complies with the Labour Relations Commission Code of Practice on grievance and disciplinary matters. Whether or not the employer wishes to have in place a separate complaints procedure for non-employment related matters is at the employer discretion. Back to Q&A's This article is correct at 02/09/2015
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