The early resolution service seems to consist of telephone calls from an LRC officer and representatives of the parties. Will there be a more structured format going forward and will the LRC be contacting parties directly to set up face to face meetings?

Posted in : First Tuesday Q&A ROI on 8 April 2015
Zelda Cunningham
Arthur Cox
Issues covered:

The Workplace Relations Early Resolution Service (“ERS”) provides early intervention in the case of complaints under employment legislation. The aim of the ERS is to avoid the necessity for a formal hearing or inspection in situations where the complaint is adjudged as having the potential for resolution. It is intended to be a non-confrontational process wherein a mutually acceptable agreement is arrived at by the parties, assisted by a case resolution officer (“CRO”).

When a complaint is received by Workplace Relations Customer Services it is examined and considered as to whether it might be suitable for the ERS. If this is found to be the case, the parties will be contacted by a CRO,

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Back to Q&A's This article is correct at 03/09/2015

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Zelda Cunningham
Arthur Cox

The main content of this article was provided by Zelda Cunningham. Contact telephone number is +353 1 618 0000 or email

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