Conducting Workplace Investigations & Alternative Conflict Resolution Methods

Conducting Workplace Investigations & Alternative Conflict Resolution Methods

This event is sold out!

We are repeating this event on Thursday 18th June 2020 at the Radisson Blu Hotel, Dublin Airport - click here to book online or alternatively please contact

When does a complaint warrant an investigation? When would it be better to use mediation techniques to resolve the complaint? Does the allegation fall within the legal definitions of inappropriate behaviour or other forms of gross misconduct? Do you know which of the various Codes of Practice or laws to follow when conducting an investigation? Do you have a ‘best practice’ process for applying other methods of resolution before proceeding to a formal investigation?  

These and many more questions will arise throughout what can be a convoluted and frustrating process.

Our Conducting Workplace Investigations and Alternative Conflict Resolution Methods course will equip you with the knowledge, skills and confidence to guide employees through the most suitable conflict resolution methods, including an introduction to the key concepts of workplace mediation and how to conduct/ participate in workplace investigations sensibly, fairly, and effectively in keeping with the legal and procedural.

What are the Learning Outcomes?

  • Identify what issues warrant a formal investigation what complaints / issues might best be resolved through informal resolution or mediation
  • Understand what is meant by ‘inappropriate behaviours' at work, and how to identify whether these behaviours constitute bullying or harassment
  • Describe the key concepts of how to manage a workplace mediation, including how to reach agreement to mediate, how to manage the process and how to follow up afterwards
  • Be able to conduct a formal investigation from start to finish– procedure, questioning, note-taking, witnesses, report
  • Practical samples to take away with you

Who should attend?
This event is ideally suited to employers, senior managers, investigation officers and HR professionals.

When and where? 
9.30am - 4.45pm on Wednesday 26 February 2020
Radisson Blu Hotel, Dublin Airport


Standard rate: €425

Save €20 if you pay online when booking.


Event details


9.30am - 4.45pm


26 February 2020


Radisson Blu Hotel, Dublin Airport


Standard Rate: €425