Discipline & Underperformance at Work

Discipline & Underperformance at Work

Due to the current situation with Coronavirus/Covid-19, this event has been postponed until Autumn 2020. If you'd like to be notified when the new date is confirmed, please email vanessa@legal-island.com

Dealing with discipline and underperformance can be challenging and stressful for employees and employers alike, but it does need to be addressed.

In the world of work, managing underperforming employees and handling conduct-related matters is part of the job! This workshop will in particular look at:

  • Managing the underperformer
  • Handling different types of misconduct issues that require various disciplinary outcomes up to and including dismissal
  • Addressing the complexity of handling grievances and other contingencies raised during a disciplinary process

Our expert trainer, Michelle Halloran of Human Resource Management Services, has designed a framework for the workshop that delegates will be able to customise.

  • Do you need to know about soft skills, coaching, or motivation? Michelle has exercises to build your skills in these areas.
  • Do you need to move to more formal procedures or, perhaps, dismiss an employee? Michelle also has exercises to suit.

We cover everything you see on the programme but we focus on the parts delegates most want to develop.

What are the learning outcomes?
This workshop combines practical advice and exercises on managing underperformance and discipline at work. Template letters and other materials compliant with the statutory dismissal procedures are used in this highly interactive course. Soft copies of the templates will be sent after the course by email link.

Who should attend?
Anyone with responsibility for carrying out or advising on disciplinary or performance processes. This event is targeted at managers and supervisors seeking to acquire knowledge and skills in this area but even experienced supervisors should find new materials and tips for motivating underperforming employees.

When and where?
9.30am - 4.30pm, Autumn 2020
Radisson Blu Hotel, Dublin Airport

Early Bird Rate: €375
Standard Rate: €425
Save €20 if you pay online when booking.


If this event is taking place in a hotel and you require a bedroom for the night before or day of the event please get in touch. We work with all our hotels to offer a preferential delegate rate for overnight stays where possible. For more information please email vanessa@legal-island.com.


Session Time

Session Title, Description and Lead Facilitator


Introduction & Objectives – what do you expect/want from the day and what objectives might be set? Open discussion with trainer/tutor Michelle Halloran

All delegates – write down questions for discussion after lunch.




Having the ‘difficult’ conversation

Early encouragement and intervention when employees are underperforming is more effective (in most cases) than taking formal disciplinary action, and must, in any event be the first step taken before formal action can be taken. Using a case study, and working in pairs we will learn how to adopt a coaching approach, such as TGROW, BOFF, STAR and other models, to the performance management conversation.


Refreshments and Networking



Managing Underperforming Employees and Common Disciplinary Situations. What if coaching fails? Is discipline the right approach? Should you remain in the informal process or move to the formal procedures? What are the deciding factors? You must consider:

  • Setting organisational rules and standards - what are "acceptable" standards?
  • What is "underperformance" in your organisation?
  • What do your policies and procedures say?
  • When do we ‘cut the apron strings’ with employees whom we are mentoring?
  • We will look at typical time and attendance, absenteeism and ‘poor attitude’ scenarios, working in pairs first, followed by a group discussion


Lunch and Networking




Q&A How Do I Handle This Problem? –

Our tutor will address the questions prepared earlier on in the day by attendees through group discussion and role play where appropriate



Applied Case Studies – How to Deal with Difficult and A-Typical Problems We consider via open discussion case studies involving the more challenging of the disciplinary process to include:

  • How to carry out a reasonable investigation and
  • How to frame allegations
  • How to conduct the disciplinary meeting in accordance with the UD Acts and Codes of Practice
  • How to confirm the outcome
  • How to deal with the appeal process
  • How to manage grievances raised during the disciplinary process
  • How to deal with employees who go off sick during the disciplinary process
  • How to weight existing warnings
  • How to justify inconsistent outcomes or disciplinary penalties
  • How to lawfully use CCTV footage and other electronic evidence
  • How to handle social media breaches
  • How to deal with representatives
  • How to deal with recording of interviews




Summary and Action Plans.

Make sure you maximise return on your investment in this training by recording key lessons and setting out action points.





"A practical and realistic course which gave me tools that can be easily adapted to various situations in our organisation. Michelle was clear, engaging and informative. She had lots of simple examples to illustrate her points and she kept bringing us back to the key points of what we were learning. She is a personable and interesting lady who taught us in a practical manner. The group was also a nice size."
Gráinne Quinn, Business Resources Manager, Exterion Media (Ireland) Limited

"Instilled confidence to tackle some difficult issues, fear of litigation is a major factor in holding me back. Michelle was a very good communicator, approachable and willing to go above an beyond to answer specific queries."
Yvonne Kelleher, HR Manager, Tecomet

"Excellent course and extremely well delivered."
Patrick Murray, Operations Manager, Tecomet

"Michelle was very articulate and a very clear speaker. Her time management was excellent. She gave quite a bit of time to Q&A which was fantastic as I learnt quite a bit from the experience of other delegates."
Anne Roche, Payroll Processing Supervisor, University College Dublin

"Very professional, competent, good subject knowledge."
David Durnin, Higher Executive Officer, Dept of Justice & Equality

"Michelle was extremely knowledgeable, the group were asking extremely complex issues and she never hesitated in the slightest and always gave a practicable, relate-able answer. I can now easily transfer the skills I have learnt from the course into the work environment."
Ciara Henvey, HR Executive, FCR Media

"Excellent facilitation, good interaction with the group, encouraged questions and promoted an open and comfortable environment for queries."
Callum Montgomery, HR Graduate Associate, Zurich Insurance

"Michelle was great and I thought the take away information was excellent!"
Kate Mulligan , HR Advisor, Central Bank of Ireland

“The facilitator was very knowledgeable, great practical examples and good input from other participants.”
Alison Foran , HR Officer, Fold Ireland

"Well organised and structured event, high quality presentations and general discussions amongst the participants."
Niall Glynn, Owner & Director, Niall Glynn & Associates Limited

“Michelle was excellent at getting across the key points in each topic and handled discussion very well and answered questions in a manner that made it relevant to all participants.”
Cliona McHugh, HR Manager, Musgrave COCO Stores

“PowerPoint presentation very good. Handouts & templates very useful. Very informative. Michelle's delivery was excellent.”
Catherine Birkhead, Medical Manpower Manager, St John’s Hospital


  • Michelle Halloran
    Michelle Halloran Trainer
    Human Resource Management Services

    Michelle Halloran is an experienced Human Resource Management professional providing training and consultancy services to organisations nationwide, in the Public and Private sector. She has spent a long career originally in executive and general management roles, then specialising in Human Resources management in Ireland, the UK and Europe, across various sectors including investment banking, information technology, manufacturing and services plus some time in the public sector, before starting her own HR consultancy business 12 years ago. Her key areas of expertise are in workplace investigations, disciplinary and performance management and employee relations, and the practical application of employment law in a HR context.

Event details


9.30am - 4.30pm


17 June 2020


Radisson Blu Hotel, Dublin Airport


Early Bird Rate: €375 (deadline 5pm on Friday 15 May 2020)
Standard Rate: €425
Save €20 if you pay online when booking.