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Essential Soft Skills for Line Managers

Essential Soft Skills for Line Managers

When the recession came at the end of 2008 one of the first budgets to be cut was training in anything but essential compliance. Most of us got by on our wits for a while and cut our cloth to fit but times have changed. There is a skills shortage in many areas. Millennials and other younger employees have different expectations. Managers need ‘soft’ skills if they are to operate effectively and your organisation is to retain essential workers.

Without managers skilled in how to properly deal with staff you will lose employees at an alarming rate. They will go to where they feel they are more appreciated. You could just pay more than your competitors but that won’t last long – money isn’t a long-term motivator - and doesn’t make long-term economic sense for anyone (except the increasingly well-paid employees!)

The only logical option is to invest a little more now in training your supervisors and other people managers in how to get the most from employees: how to motivate, how to handle complaints, how to build trust.

Our expert trainer, Michelle Halloran, has spent many years teaching managers these skills. Skills that stick. Skills that work. Skills that your managers can remember and can use the next day in the workplace.

After attending you will:

By the end of the training session participants will be able to: -

  • Increase professional self-awareness and reduce stress so as to become more resilient and in control of workplace challenges
  • Apply effective decision-making and planning techniques so as not to procrastinate when dealing with challenging issues (or colleagues!)
  • Lead assertive yet respectful conversations with colleagues raise ‘difficult’ issues with employees when raising the difficult issues of underperformance, absenteeism and negative attitudes at work
  • Respond appropriately and navigate effectively through tricky employee grievances and clashes, in order to restore and promote positive morale within your team

Each session has a set of interactive, practical group exercises and other training methods, as well as tutor-led presentations.

Who is it for?
This event is for all people managers or anyone who wants to improve their skills when dealing with others in the workplace. 

When and where? 
9.30am - 4.30pm on Tuesday 2nd April 2019
Radisson Blu Hotel, Dublin Airport

Early Bird Rate:€375 (deadline Friday 22nd February 2019)
Standard Rate: €425

Early Bird Offer

Save up to €50

Event details


9:30am - 4:30pm


02 April 2019


Radisson Blu Hotel, Dublin Airport


Early Bird Rate:€375 (deadline Friday 22nd February 2019)
Standard Rate: €425 

Save an additional €20 if you pay online when booking.