Masterclass in Handling Workplace Grievances
The workplace can and has become more “aggrieved”. Organisational change, individual personality types, team dynamics, work demands, “bullying bosses”, unrealistic expectations, stress – to name but a few – can lead to the “aggrieved” employee(s). How can grievances and complaints be responded to quickly, efficiently and satisfactorily?
Why is this event important for YOU?
This is a highly interactive event that includes facilitator-led input, practical exercises, simulated exercises, group discussions and case studies. You will be equipped in your knowledge, skills and attitude to manage and resolve grievances more confidently and effectively.
You will learn much about human behaviour, why we think/feel/do/perceive as we do. You will also experience one of the most enjoyable learning events of your professional career.
After attending you will have acquired:
- Powerful questioning techniques and decision making approaches
- Understanding and skills in managing the “grievance conversations”, particularly in terms of the application of emotional and social intelligence to practice
- Insight and knowledge as to why people become “aggrieved” and how to address these core issues before and during the grievance processes
- Competence and confidence in managing a grievance procedure
- Better understanding of alternative dispute resolution interventions and processes
More value from this event:
A range of procedural Checklists and Grievance Management Tips and Techniques Guides will be provided for use after the event.
Who is it for?
Team leaders, middle/senior managers, HR personnel, equality and diversity managers, and dignity at work advisers. In essence anyone with responsibility for responding to employee grievances – both at the informal and formal stages.
When and where?
9:30am - 4:30pm on Wednesday 19th June 2019
Hilton Hotel, Belfast
Standard Rate: £345+VAT
Save an additional £20 when you book and pay online
"Michele is a natural born trainer, she packed so much into the day and never lost my attention for a minute. The course was packed with relevant information and you could tell that she is very experienced, as her anecdotes and examples brought it alive and were really relevant. This is one of the best training courses I have ever attended, and being a civil servant for 34 years I have attended a lot.
Maureen Mulholland, Staff Officer - Policy Team HR, NICS
"Could listen to Michele all day - informative, engaging, approachable. Made the training really interesting and eye-opening."
Nicola McNulty, HR Administrator, Cased Dimensions
"I thoroughly enjoyed the Masterclass, the information pack, the presentation, the venue and the presenter were first class I only wish it could have went on for longer!" Regina Gormley, HR/Health & Wellbeing Officer, South West College
"Michele is very engaging, keeps your attention and shares 'life' examples without breaching any confidentiality. I liked the practical in nature and plenty of hints/tips on how to review/improve the way we currently do things.”
Sheila Hogg, Human Resources Officer, Triangle Housing Association Ltd
"I have sole responsibility for the Grievance Policy within the NICS - only if Grievance case officers think it would be of benefit to them would they consider this event. the variety of attendees, handouts and discussions benefited my knowledge.”
Ciaran Savage, HR Policy Holder, Northern Ireland Civil Service
"There was a lot of information that was shared that we can use in our organisation to improve how we deal with staff at the informal stage, to support staff so issues do not develop and get to the stage a grievance is submitted.”
Kelly Foster, Housing and Customer Services Manager, Ark Housing
"I liked the content, facilitator and practical knowledge that the day provided.”
David McClurg, Practice Manager, Edwards & Co Solicitors
"I thought Michele's experience and examples certainly meant that you could relate to the day. Also meeting people from other sectors was great.”
Angela Armstrong, Personnel Officer, CCMS
"Michele was fantastic, her experience and wealth of knowledge blew me away. The session flowed extremely well and Michelle allowed for discussion and questions."
Roisin Moran, HR Officer, SAM
"Michele is an excellent trainer, her expertise is amazing."
Deborah Mercer, HR Generalist, AXA Insurance
"Michele is extremely knowledgeable in the subject and as a trainer was able to relay the information in a manner that was interesting, enjoyable and easily understood."
Siobhan McCarron, HR Officer, Loughs Agency
"I thoroughly enjoyed the Masterclass, the information pack, the presentation, the venue and the presenter were first class I only wish it could have went on for longer!"
Michele Berry Director
Charis Consultancy Services
Michele Berry has been a self-employed employment relations consultant working across all sectors since 1999 and is Director of Charis Consultancy Services based in Belfast. She works extensively in dispute resolution through the delivery of mediation, arbitration, independent appeals and investigation services. Michele is a highly experienced Mediator and is a Certified Practitioner with the Mediation Ireland Institute (MII) and a member of the Chartered Institute of Arbitrators. She holds a Level 7 Advanced Professional Certificate in Investigative Practice through the Chartered Institute of Public Finance and Accountancy (CIPFA).